SOLUTIONS & SERVICES
FROM TOCICI
TOCICI is your solution for best-in-class business support and hosting services, we help you accomplish goals, by ensuring your information systems run smoothly, securely, and continually.
ONSITE & OFFSITE BUSINESS SUPPORT
Under the ProFOSS branding, we provide support primarly for OpenSource and Microsoft software.
When it comes to Linux, we specialize in Debian, Ubuntu, RedHat, Fedora, SUSE & CentOS
For Microsoft desktop systems, we support Windows NT, 2000, XP and Vista. We'll also happily support server 2003 and 2008.
Our experience also spans to xBSD, Netware, SCO OpenServer and Solaris.
- Business Hours (offsite)
- No contract required, just call or email for support billed at $50/hour, for services on a first-come first-served basis.
- Business Hours (onsite)
- No contract required, an onsite tech will arrive at a pre-scheduled time for a rate of $75/hour.
- Emergency
- Have an emergency, or other short-notice/unscheduled support need? Call or email, and we'll be onsite ASAP, at $100/hour.
- Contracted
- You gain contractual service response time commitments and help with regular support and management of your existing internal systems. Our contracted services rates vary between $40-$65/hour; offering you competive rates for custom-tailored services.
MANAGED SUPPORT SERVICES
Many VPS and Dedicated Server customers count on our managed services to ensure that critical tasks are proactively performed; service & log monitoring, timely security patch installation, and general performance logging/trending.
As with our above Onsite Support services, we support modern releases of both OpenSource and Microsoft software.
We'll be accountable for managing your hosting infrastructure by applying proactive support methodologies, to promptly respond anytime an issue arises; becoming an extension of your existing team, we enable you to focus on your business, and not the technology.
RATES
| Features | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Basic Monitoring | ✔ | ✔ | ✔ | ✔ |
| Advanced Monitoring | ✔ | ✔ | ✔ | |
| Hardware Monitoring | ✔ | ✔ | ✔ | ✔ |
| Telephone & Chat/IM Support | ✔ | ✔ | ||
| Email Support | ✔ | ✔ | ✔ | ✔ |
| Free Incidents Per Month | 1 | 5 | 5 | |
| Additional Per Incident Cost | $35 | $25 | $25 | |
| Allocated Support Hours | 5 | |||
| Additional Support Hours | $25/hour | |||
| 12-hour Standard Support | ✔ | |||
| 6-hour Urgent Support | ✔ | |||
| 2-hour Priority Support | ✔ | |||
| 1-hour Critical Support | ✔ | |||
| Host/Software Based IDS | ✔ | |||
| Network Firewall | ✔ | ✔ | ✔ | ✔ |
| Root Access | ✔ | |||
| Monthly Rate | $25 | $75 | $100 | $150 |
Details
- Basic monitoring watches only IP networking response times.
- Advanced monitoring covers trending/logging of specific service response times.
- Hardware monitoring means we'll physically check for failing fans, and alarm lights.
- Guaranteed response times are defined; "Standard", "Urgent", "Priority" and "Critical".
- Telephone/Chat/IM Support enables continious access to the tech working on your issue.
Billing Policy
We bill in 15 minute increments. If you pay while we're still onsite, there is no minimum charge. If we need to invoice you, then there is a one hour minimum charge for onsite services.
For onsite services, we do not bill for milage, we bill for travel time; the clock starts when we leave our office. For example, if we leave the office at noon, arrive onsite at 12:15, and complete all work by 1:15pm, then we would bill you for one hour and fifteen minutes.
We accept payment in Cash, Check, PayPal, Google Checkout, or Credit Card - yes we're geeks and can process credit cards with signatures and an emailed receipt while onsite.
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